Shipping policy

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with relevant delivery details.

2. Shipping Options and Delivery Times

Shipping rates and delivery options are calculated at checkout based on your location and selected service.

Available options may include:

  • Standard Delivery: Estimated delivery within 2–4 working days
  • Express Delivery: Estimated delivery within 1–2 working days
  • Free Shipping: Available on qualifying orders over £40.00

All applicable shipping costs and delivery estimates will be clearly displayed at checkout prior to purchase.

3. Shipping Locations

We currently ship to the following locations:

  • United Kingdom

If your location is not available at checkout, please contact us to confirm whether delivery can be arranged.

4. Order Tracking

Where tracking is available, you will receive a tracking number via email once your order has been dispatched. This will allow you to monitor the delivery status of your order.

5. Delivery Timeframes

Delivery timeframes provided at checkout are estimates only and may vary due to external factors, including but not limited to courier delays, high demand periods, or circumstances beyond our control.

6. Shipping Address

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

We accept no responsibility for orders that are delayed or undelivered due to incorrect or incomplete address details supplied by the customer.

7. Delays and Delivery Issues

While we make every effort to ensure timely delivery, we are not liable for delays caused by third-party courier services or unforeseen circumstances.

If your order has not arrived within the expected timeframe, please contact us and we will assist in resolving the issue where possible.

8. Lost or Damaged Items

If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Where appropriate, we will arrange a replacement or refund in accordance with our Returns and Refunds Policy.

9. Contact Information

For any questions relating to shipping or delivery, please contact:

Email: scoopsandmoreuk@hotmail.com